What is an AI receptionist?
An AI receptionist is an AI voice (and often text) agent that answers a business’s incoming calls and messages around the clock. It greets callers, answers common questions, books appointments, routes or transfers to the right person, and logs every interaction automatically.
The appeal is coverage and consistency: calls get answered after hours, during rushes, and on holidays, without a caller waiting on hold or hitting voicemail. Routine requests are resolved on the spot, and only the calls that genuinely need a person get escalated.
A capable AI receptionist works across channels (a caller can phone in, then continue by text) and keeps a single record of the conversation so nothing is lost in the handoff.
Companies on Tether AI use it to answer calls, texts, and email in one place, 24/7, with every interaction linked to the customer record.
See the platformLast updated June 2026
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