Docs

Conversations

Work the inbox: reply to customers, assign conversations to teammates and handle calls inside a conversation.

  1. 1 The inbox Find your conversations, search and filter the list, and read a conversation with the contact's details beside it.
  2. 2 Reply and add notes Reply to a customer, use templates and attachments, schedule a message, and leave private notes for your team.
  3. 3 Assign and resolve Assign conversations to teammates, hand a conversation off from the AI to a person, and resolve or reopen a web chat.
  4. 4 Autopilot Let an AI agent answer a conversation, take over from it, hand the conversation back, and what Tether Relay asks before you reply.